Track Your Order
Welcome to Vapeslane order tracking page. We understand that once you have placed an order, you want to know exactly when it will arrive. We aim to keep you informed every step of the way, providing transparency and peace of mind.
What You Need to Know
- Tracking information is sent via email once your order has been dispatched from our warehouse.
- It may take up to 24 hours for tracking details to reflect on the courier's system.
- If you have a registered account with us, you can track your order directly from your account dashboard.
How to Track Your Parcel
Tracking your order is a simple and straightforward process. Follow the steps below based on whether you checked out as a guest or are a registered user.
For Registered Customers
If you created an account with us or logged in during checkout, tracking your order is quick and easy. By using your account, you have access to your full order history and real-time updates.
- Log in to your account using the icon at the top right of the page.
- Navigate to the "My Orders" or "Order History" section.
- Select the specific order you wish to track.
- Click on the tracking link provided next to your order status to be taken directly to the tracking page.
For Guest Checkouts
If you checked out as a guest, you will need to rely on the shipping confirmation email sent to the email address you provided at checkout. Please ensure you entered the correct email address.
- Locate the shipping confirmation email from Vapeslane in your inbox. Please check your spam or junk folder if you cannot find it.
- Find the unique tracking number provided in the email.
- Click the tracking link to be redirected to the courier’s official tracking website.
- Alternatively, you can copy the tracking number and paste it directly into the tracking section of the courier’s website (Royal Mail).
Understanding Your Tracking Status
Once you are on the tracking page, you will see various statuses as your parcel moves through the network. Here is a brief explanation of what they mean:
- Order Received: We have received your order successfully and our team is preparing it in our warehouse.
- Dispatched / Shipped: Your order has been packed, has left our facility, and is now in the hands of the courier.
- In Transit: Your package is on its way to your local delivery depot. It is moving through the courier's logistics network.
- Out for Delivery: The courier has placed your package on their vehicle and will deliver it to your address today.
- Delivered: The package has been successfully delivered to your address, left in a safe place, or handed to a neighbor.
Common Tracking Issues and Escalation Paths
Occasionally, there might be a hiccup in tracking or delivery. Do not worry, our dedicated support team is here to help you resolve any issues swiftly.
Tracking Number Not Working or Not Updating
If you have just received your tracking number, it might take a little time for the courier to scan the package and update their system. We recommend waiting 24 hours before checking again. If the tracking number is still not working or hasn't updated for 30 days, please reach out to our support team.
Order Says Delivered But Not Received
If your tracking shows as 'Delivered' but you haven't received your package, please follow these steps before contacting us:
- Check around your property, porches, and any designated safe places.
- Check with your neighbors to see if they accepted the parcel on your behalf.
- Check your mailbox for any 'missed delivery' or 'left in safe place' cards left by the courier.
- Wait until the end of the day, as sometimes couriers update the status prematurely.
If you still cannot locate the package after following these steps, contact us within 30 days so we can open an official investigation with the courier on your behalf.
Contact Customer Support
If you need further assistance with tracking your order, our Customer Service team is ready to help. Please ensure you have your Order Number ready when contacting us to expedite the process.
- Email: vapeslane@gmail.com
- Live Chat: Available 24 hours on our website.
