Return Policy

Last updated: September 08, 2026

Returns & Refunds

At Vapeslane, we want you to be completely satisfied with your purchase. We understand that sometimes you might change your mind or encounter an issue with a product. Our returns policy is designed to be fair, transparent, and compliant with consumer rights. Please read the following guidelines carefully.

What You Need to Know

  • You have 30 days from the date of delivery to return unwanted, unopened items for a refund.
  • For hygiene and safety reasons, strictly no returns are accepted on opened e-liquids, disposable vapes, coils, or drip tips.
  • Faulty items are covered under our warranty policy and follow a different procedure.
  • All returns require a Return Merchandise Authorization (RMA) number before being sent back.

Change of Mind Returns (Unwanted Items)

If you change your mind about your purchase, you can return it to us within 30 days of receiving your order. To be eligible for a change of mind return, the product must meet the following strict criteria:

  • The item must be in its original, brand-new condition.
  • The item must be completely unused.
  • The packaging must be unopened, with all original seals, shrink-wrap, and tamper-evident features intact.

Non-Returnable Items

Due to health, safety, and hygiene regulations, we absolutely cannot accept returns on the following items if the packaging has been opened or the seal broken, unless they are dead on arrival (DOA) or faulty:

  • E-liquids, Nicotine Salts, and Pre-filled Pods
  • Disposable Vapes
  • Replacement Coils and Pods
  • Drip Tips and Mouthpieces
  • DIY Mixing Supplies (PG, VG, Flavorings)

How to Initiate a Return

Please do not send items back without contacting us first. Follow these steps to ensure a smooth returns process:

  1. Request an RMA: Contact our Customer Service team at or via our contact form to request a Return Merchandise Authorization (RMA) number. Provide your order number and the reason for the return.
  2. Receive Instructions: Once approved, we will email you the RMA number and the correct returns address.
  3. Package the Item: Pack the item securely in a suitable shipping box (do not just attach a label to the product's retail packaging). Include a note with your Name, Order Number, and RMA number inside the package.
  4. Ship the Item: Send the package back to us using a trackable delivery service. The customer is responsible for the return shipping costs for unwanted items. We cannot be held responsible for items lost in transit during a return.

Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, incorrect, or dead on arrival (DOA), please accept our apologies. We will resolve this for you immediately.

  • Damaged/Incorrect: Contact us within 24 hours of delivery with photo evidence of the damage or the incorrect item received. We will arrange a replacement and cover any return postage costs.
  • Faulty Items (DOA): If a product (such as a mod or tank) does not work out of the box, contact us within 30 days. Please note that disposable vapes have a very limited DOA window of 24 hours from delivery due to their nature.

For items that develop a fault after use, please refer to our Product Warranty page.

The Refund Process

Once your returned item is received at our facility, it will be inspected by our returns department to ensure it meets our return conditions.

  • Inspection: Inspections are typically completed within working days of receiving the return.
  • Approval: If the return is approved, we will process your refund automatically to your original method of payment.
  • Deductions: For change of mind returns, original shipping charges are non-refundable. If your order qualified for free shipping, our actual outbound shipping cost (e.g., ) may be deducted from your refund amount.
  • Processing Time: Once initiated on our end, please allow working days for the funds to appear in your bank account or credit card statement, depending on your bank's processing times.

Return Rejections

If a returned item does not meet our criteria (e.g., the seal is broken on an e-liquid, the item shows signs of use, or it was damaged due to poor return packaging), the return will be rejected. In this case, we will contact you. The item can be disposed of, or it can be shipped back to you at your expense ( shipping fee).

Contact for Returns & Escalations

If you need help with a return or wish to escalate a disputed refund, please contact the Returns Department directly:

  • Email: vapeslane@gmail.com (Include 'RMA Request' in the subject)