Last updated: September 08, 2026
At Vapeslane, we strive to ensure that your products arrive safely, securely, and as swiftly as possible. We partner with reliable courier services to provide a seamless delivery experience. This page details everything you need to know about our delivery process, options, and what to expect after you place an order.
Our warehouse team works diligently to get your order out the door. Here is how our processing works:
To ensure your order is dispatched on the same day, it must be placed and payment cleared before our daily cut-off time of (Timezone: ), Monday through Friday. Orders placed after this time, or on weekends and public holidays, will be processed and dispatched on the next working day.
During exceptionally busy periods, such as sales events, Black Friday, or the holiday season, please allow an additional 24 hours for your order to be processed and dispatched. We appreciate your patience during these times.
We provide a variety of delivery options to suit your needs and budget. Please note that delivery times are estimates provided by the couriers and are not guaranteed unless specifically stated.
Vaping products are strictly for adults. In accordance with national laws and regulations, our couriers operate an Age Verification upon delivery policy. The delivery driver will require a signature and may ask to see a valid, government-issued photo ID (such as a passport or driver's license) if the recipient appears to be under the age of 18.
If age cannot be verified at the door, the courier is legally obligated to refuse delivery and the package will be returned to us. If your package is returned due to failed age verification, a restocking fee of £5 will be deducted from your refund.
If you are not at home when the courier attempts delivery, they will usually leave a calling card or send an email/SMS notification.
While we take every precaution to ensure your order arrives perfectly, issues can occasionally happen in transit.
If your package arrives damaged, please accept the delivery but ask the courier to record the damage. Contact our Customer Service team within 24 hours with photos of the damaged packaging and the items inside. We will arrange replacements immediately.
If you receive your order and items are missing or incorrect, please keep all packaging and contact us within 24 hours of delivery. We will investigate the warehouse CCTV picking footage and rectify the issue promptly.
If your estimated delivery date has passed by 3 working days, please contact us. We will launch an investigation with the courier. Couriers generally require 5 working days to conduct a search. If the parcel is deemed lost, we will issue a full replacement or refund.
For any urgent delivery inquiries or escalations, please reach out to our team with your Order Number: