Have questions about your order, products, or shipping? Our support team is available 24/7 to assist you.
vapeslane@gmail.com
Response within 2 hours10 Parkfield Avenue, Manchester, England, M14 4HL
UK-wide Same Day DispatchAt The Vapeslane, we are committed to providing you with exceptional customer service and support. Whether you have a question about a specific product, need help troubleshooting your device, require assistance with an order, or simply want to learn more about vaping, our knowledgeable team is here to assist you.
We offer several convenient ways to reach our dedicated customer support team. Please choose the method that works best for you, and we will respond as promptly as possible.
For general inquiries, order updates, and product questions, please email us at:
Email: vapeslane@gmail.com
We strive to respond to all email inquiries within 24 hours during regular business hours.
Prefer to speak with someone directly? Give us a call. Our vaping experts are ready to assist you.
Please note that call volume can occasionally be high. If you are unable to reach us immediately, please leave a detailed voicemail or send an email.
Our customer support team is available to assist you during the following hours:
Holiday hours may vary. Please check our website for specific announcements regarding holiday closures.
Are you a business owner interested in carrying premium vaping products? We offer competitive wholesale pricing on a wide range of hardware and e-liquids. For more information, please visit our wholesale portal or contact our B2B team.
Wholesale Email: vapeslane@gmail.com
If you prefer a hands-on experience or need immediate, in-person assistance, we invite you to visit one of our retail locations. Our friendly and knowledgeable staff will be happy to guide you through our product selection.
Address:
Treat Verse Ltd (Company No. 16935581)
10 Parkfield Avenue, Manchester, England, M14 4HL
All orders are dispatched from our UK fulfillment center.
Support Hours:
Mon-Fri: 9:00 AM - 6:00 PM
Before reaching out, you may want to check our comprehensive FAQ page. We have compiled answers to the most common questions regarding shipping, returns, order tracking, and basic device troubleshooting. You might find the answer you are looking for instantly!
Once your order has been processed and shipped, you will receive an automated email containing your tracking information. You can also view your order status by logging into your account on our website.
We offer a 14-day return policy for unopened and unused products, as well as a warranty for defective hardware. For detailed information, please review our full return policy page.
We look forward to hearing from you and assisting you with all your vaping needs.