Frequently Asked Questions

No, you can check out as a guest. However, creating an account allows you to track your order history, save addresses for faster checkout, and earn points through our Rewards Scheme.

Confirmation emails are sent automatically immediately after purchase. If you haven't received yours, please check your spam or junk mail folders. Also, verify that the email address you provided at checkout was spelled correctly. If you still cannot find it, contact support and we can resend it.

Yes. It is illegal to sell vaping products to anyone under the age of 18. We use an industry-leading age verification system during checkout. If your age cannot be verified automatically, you may be prompted to upload a photo ID. Couriers may also ask for ID upon delivery.

You can track your order using the tracking link provided in your dispatch email. Alternatively, if you have an account, log in and view your Order History. For more detailed information, please see our Track Order page.

We currently ship to the United Kingdom. Please note that international customers are responsible for all customs duties, taxes, and ensuring the products are legal in their country. See our Shipping Policy for full details.

If your package arrives damaged, take photos immediately and contact us within 24 hours. If your package is lost in transit and the estimated delivery time has passed by 30 days, contact us so we can open an investigation with the courier.

We accept returns on unopened, unused products within 30 days of delivery. You must contact us to receive an RMA number before sending anything back. For hygiene reasons, e-liquids and disposable vapes cannot be returned if opened. View our full Returns Policy.

Most hardware devices are covered by a 6 month warranty against manufacturing defects. This does not cover accidental damage, liquid damage, or wear and tear. Coils, pods, and disposables are only covered if Dead on Arrival. See our Warranty Policy for instructions on how to make a claim.

We receive new stock weekly. You can sign up for 'Back in Stock' email notifications on the specific product page to be alerted the moment the item is available for purchase again.

Yes, absolutely. We source our products directly from the manufacturers or official certified distributors. Almost all hardware comes with a scratch-and-check authenticity code on the box, which you can verify on the manufacturer's website.

This depends on your previous smoking habits:

• Heavy Smokers (20+ a day): Consider 18mg to 20mg (Nicotine Salts are recommended for a smoother throat hit at high strengths).
• Moderate Smokers (10-20 a day): Consider 10mg to 12mg.
• Light Smokers (under 10 a day): Consider 3mg to 6mg.
• Social/Non-smokers: We strongly advise against starting to vape, but we offer 0mg (nicotine-free) options.

E-liquids consist mainly of Propylene Glycol (PG) and Vegetable Glycerin (VG). PG carries flavor well and provides the 'throat hit' similar to smoking. VG is thicker, creates larger vapor clouds, and is smoother on the throat. 50/50 blends are great for smaller pod kits, while high VG (e.g., 70/30) is best for sub-ohm, high-power devices.

A burnt taste usually means the cotton inside the coil has burned. This happens if:

• You did not 'prime' the new coil (let it sit in the e-liquid for 5-10 minutes before vaping).
• Your wattage is set too high for the coil.
• You let the e-liquid level get too low, causing a 'dry hit'.

Once a coil tastes burnt, it cannot be fixed and must be replaced.